Case Studies > Bamser

The Collaboration Transformation

How SharePoint Online (Intranet) and other Microsoft Technologies changed the way Bamser works

Bamser was simply looking for a new intranet. What it got from SOCO was a sleek and modern SharePoint Online solution that transformed collaboration inside and outside the organisation and boosted the capability of its people through enhanced document management, onboarding and training experiences. When surveyed, staff delivered a ringing endorsement for the new technology, agreeing that it creates a better operating environment and improved project and client outcomes.

Sebastian Rizzo Executive Director at SOCO

The SOCO team were excellent to work with, helpful and patient with non-technology stakeholders.

Julia Coates
Operations Manager, Bamser

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Bamser’s team of project development, procurement and delivery advisors provide frontline advisory services on complex tunneling, trenchless and infrastructure projects across Australia and the world.

Bamser approached SOCO to reimagine their existing intranet, removing it from one technology platform and relaunching it on SharePoint Online.

Bamser wanted their solution to be:

  • a central location for important information
  • user-friendly and accessible
  • well organised and labelled for easy discovery
  • modern and clean in its visual design to reflect Bamser’s brand
  • a ‘one-stop-shop’ to all resources that staff can access to do their work
  • better aligned with clients using Microsoft 365.

Using SOCO’s proven Discover. Design. Deliver. Drive.® methodology, SOCO rolled out a new intranet that included a Document Management System (DMS), a knowledge base (company Wiki), a collaboration/project portal and improved staff onboarding and training. The project also included digitalisation of key forms and a Power Automate approval centre.

The fresh, new intranet and DMS created an easy-to-use content management process so that vital organisational resources can be uploaded or set up, including both published intranet content and collaborative team/project information.

The portal solution has improved team collaboration and document management, simplified permissions and lifted functional efficiency.

We are very happy with our new Intranet and Document Management System. Our team now has access to a better operating environment which is enhancing our project and client results.

Julia Coates
Operations Manager, Bamser

Technology snapshot
  • SharePoint Online – a modern intranet including site architecture and landing pages.
  • Secure project portal – a portal for collaboration that features a broad suite of Microsoft apps.
  • Document Management System – a simple and robust controlled documents process utilising SharePoint as a Document Management System (DMS) replaced manual tracking of spreadsheets.
  • Power Automate – key forms were digitalised and workflowed using Power Automate approvals.
  • Teams and SharePoint structure – SOCO deduplicated folders and created a comprehensive new structure in Teams and SharePoint.
  • Support – training, documentation and support to manage change and foster adoption.

SOCO’s solution enabled a new way of communicating across the organisation. Bamser now enjoys a centralised, user-friendly source of knowledge, including easy access to resources and a hub for collaboration.

In a post-launch survey, Bamser staff said they strongly agreed that the new technology would result in a better operating environment and improved project and client outcomes. The intranet user experience has improved out of sight with a new navigation featuring a launchpad with key links, news and events. Leave requests are streamlined via automated approval and notifications, and forms have been redesigned using Microsoft 365. The project portal delivers a single reference for all projects in progress and completed, and the previously manual and time-consuming project setup process has been automated.

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