Case Studies > Civil Aviation Safety Authority

Civil Aviation Safety Authority

Transition from Zoom to Teams

Civil Aviation Safety Authority (CASA) is a government body regulating Australian aviation safety and the operation of Australian aircraft overseas.

With the sudden impact of COVID 19, CASA needed to expedite its Microsoft Teams roll out plan to support staff and remove the constraints of desk bound workloads.

CASA’s IT Branch were at 100% capacity when the COVID 19 pandemic hit and our relationship with SOCO was instrumental in embarking upon such a transformational journey. CASA would not have achieved what it did without the expert guidance of the SOCO team.
Section Manager - IT Service Delivery
Information Technology Branch
Business Objective

The CASA Teams project aimed to provide an enterprise grade solution for staff communication and collaboration. Key
objectives included enabling remote work during the pandemic response, and providing a consistent and reliable solution for conducting online meetings, project collaboration and tracking, and disaster recovery activities.

  • Teams governance framework
  • Teams service delivery model
  • A scalable Information architecture design
  • Creation of Teams templates for divisions, branches and teams
SOCO Solution
  • Maintain communications when staff were required to work from home
  • Deliver quick wins to create demand for Teams across the organisation
  • Support the transition from CISCO and Zoom to Teams
  • Deliver Train the Trainer workshops to accelerate the roll out to business units
  • Develop change management artefacts to educate the workforce and reduce IT support tickets

The project was delivered in half the time originally anticipated, to swiftly enable remote working. Data indicates that collaboration increased substantially, as staff embraced the new technology. The project positioned the organisation well to leverage enhanced Teams capability such as video conferencing rooms, process automation, and the replacement of legacy telephony.

  • the SOCO way

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