Case Studies > Gippsland Lakes Complete Health

From idea to reality in four weeks: Express Intranet

transforms communication and collaboration built on SharePoint

Gippsland Lakes Complete Health (GLCH) is a health service provider which delivers an extensive range of accessible health services and health promotion activities to the people of East Gippsland. Over 500 staff access their intranet regularly. However, GLCH’s existing intranet was unwieldy and costly which hindered the fluidity of collaboration and communication. GLCH needed to evolve and meet the changing needs of end-users and SOCO’s Express Intranet built on SharePoint was chosen. This choice ensured scalability without compromising long-term manageability, facilitating streamlined document control and team synergy in a hybrid working environment.

Sebastian Rizzo Executive Director at SOCO

“The fabulous team at SOCO took the time to understand who we are as an organisation and our communication style. The Fast Track sessions, led by Kaja, were highly productive (and fun!) and created a modern, humancentred platform in two weeks. We recommend SOCO to anyone looking for an affordable, easy-to-use intranet solution.” 

Jenelle O’Sullivan
Marketing & Communications Manager

Request capability statement



GLCH faced several challenges in their existing intranet which resulted in poor user experience, making it an arduous task for users to access essential documents &


  • Outdated intranet: Unwieldy and costly, impeding seamless communication.
  • Efficiency gaps: Inadequate communication channels and document management hindered staff productivity.
  • Scalability: As the organisation continued to grow, the limitations of the intranet’s scalability became apparent.
SOCO Solution
  • Information & Security Architecture: Design site structures, hub associations, metadata, taxonomy and classification of information assets while ensuring security is established.
  • A document storage area: A dedicated repository for plans, brochures, templates and manuals, improving documents accessibility.
  • News and events: Create landing pages, news taxonomy, configure an events calendar, and organise libraries to facilitate efficient sharing of company news and events.
  • Theming & design: Employ the appropriate color scheme, logo and navigation enhancements, align with GLCH’s branding guidelines.
Technology snapshot

To address the challenges above and ensure a robust solution, SOCO has transitioned GLCH’s intranet to the SharePoint Online platform, leveraging its advanced collaborative features and scalability. Additionally, GLCH was able leverage their existing Microsoft 365 license to implement SharePoint Online, further reducing the cost.


  • SharePoint Online: A web-based collaborative platform that integrates natively with Microsoft 365, improving document management for companies worldwide.
  • Viva Engage (Yammer): Connect people across the company to strengthen professional relationships and build social capital.

SOCO’s Express Intranet solution yielded transformative outcomes for GLCH in just four-week period. Both remote staff and internal employees could now contribute content to the intranet, allowing access to crucial information with ease.

The inherent scalability and manageability of the out-of-the-box SharePoint Online solution perfectly aligned with GLCH’s vision, minimising the need for extensive customisation. This approach not only supported the organisation’s immediate requirements but also fortified its future prospects.

The new intranet now lays a solid foundation for continued growth and development. It sets the stage for further enhancements and complete migration from file servers to Microsoft 365 in Phase 2.

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