MPC Kinetic first approached SOCO as they had an existing DMS and Intranet built on SharePoint 2010 technology – but this system had not been well received.
MPC Kinetic were keen to leverage their existing investment in Office 365, and looking to migrate their Intranet and DMS capability to SharePoint Online. As such, MPC Kinetic engaged SOCO for a 12-week “Kickstart” project – delivered using an Agile delivery model.
Subsequent to project completion, MPK engaged SOCO to perform a Managed SharePoint and Office 365 Support Service, which includes elements of onsite support, and periodic user training sessions.
In particular, the following issues were illustrative of the frustrations users expressed when using the current system:
- Not intuitive or user friendly
- No ranking with search, and too many results returned (difficult to find documents)
- There is no process for rolling our new project or team sites
- The current system has a heavy support footprint