St Vincent de Paul (Vinnies) came to SOCO looking for a reliable and easy-to-use platform to manage its 60,000 members and volunteers. SOCO tailored a solution using Microsoft Dynamics Customer Engagement (CE) and Power Platform to create the bespoke VIPS (Vinnies Information People System). The solution is a customised CRM (Customer Relationship Management) platform as well as a web portal that delivers greater connection and improved usability for staff, members and volunteers at all levels of technical ability.
The SOCO team were key in helping us understand our needs and helped us build a thorough, prioritised set of requirements for our successful VIPS.
General Manager, People & Safety