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How we work

Our 4D methodology makes the magic happen.

Every phase in the process is there for a reason, and designed to get us working together effectively through structured, manageable steps. By reducing risk and increasing visibility – trust and confidence in our partnership is developed over time.

How we work

Our 4D methodology makes the magic happen.

Every phase in the process is there for a reason, and designed to get us working together effectively through structured, manageable steps. By reducing risk and increasing visibility – trust and confidence in our partnership is developed over time.

1 Discover.

A shared understanding of success.

  • Current state analysis
  • Stakeholder engagement
  • Interviews and surveys
  • User and customer experience research
  • Industry best practice alignment
  • Review and analysis of requirements
  • Business requirements statements
  • Scope and benefits documentation
2 Design.

A vision of the future.

  • High level architecture
  • Solution design
  • User stories
  • Future process maps
  • Project planning
  • Prioritised backlog
  • Project roadmap
  • Timelines and costings
3 Deliver.

Creating meaningful solutions.

  • Solution build
  • Project management
  • End-user acceptance testing
  • Data migration
  • Training and documentation
  • Cutover and go live
  • Change management Communications
4 Drive.

Ensuring ongoing value is delivered.

  • Governance protocols
  • Post go live support
  • Hypercare and maintenance
  • User and customer adoption
  • Transition support
  • Scheduled updates
  • Continuous improvement
  • Strategic roadmap development
Small. Packets. Of. Work.®
delivering results

Discover.

A shared understanding of success.

SOCO’s team of experienced Business Analysts and User Experience Consultants work closely with you to understand the current state, business processes and requirements.

These are then translated into a statement of requirements that form the foundation for all activities, providing a framework for user acceptance testing and traceability to future deliverables.

Design.

The vision of the future.

Once requirements are agreed, our Solution Architects design a solution specifically for your project. A solution architecture is drafted, outlining the desired end state and a roadmap for successful delivery.

This aspect is critical for project success and typically includes functional architecture, process flows, logical architecture, data architecture and visual designs.

  • an Agile mindset

SOCO follows an agile methodology for project delivery.
By including key stakeholders and development teams in sprint planning, daily stand-ups and showcases, we provide our clients with greater ability to review and control the outcomes of each project.

Deliver.

Creating meaningful solutions.

Expert at delivering on-time and to budget, the SOCO team will break down the solution into a backlog of prioritised development tasks.

Tasks are then assigned to delivery phases, and sprints, with regular showcases to ensure outputs align with client expectation.

Drive.

Ensuring ongoing value is delivered.

SOCO’s Drive phase ensures the success of the solutions we deliver, by accelerating adoption, supporting solutions and facilitating effective change management.

We support and transfer knowledge to the ‘business as usual team charged with maintaining the solution on an ongoing basis.

an Agile mindset
SOCO follows an agile methodology for project delivery.
By including key stakeholders and development teams in sprint planning, daily stand-ups and showcases, we provide our clients with greater ability to review and control the outcomes of each project.
Let’s talk

The SOCO way

– trusted by Australian government agencies
and businesses since 2013.