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ServiceNow

Unify users experience across your organisation with SOCO

ServiceNow is a cloud-based platform that offers a range of services for government agencies and enterprises, aimed at modernising organisational processes. At SOCO, our team brings extensive experience in designing and implementing ServiceNow solutions in large-scale environments, helping organisations map requirements to corresponding ServiceNow capabilities, delivering high-level solutions to meet desired outcomes.

ServiceNow

Unify users experience across your organisation with SOCO
Cloud reporting

ServiceNow is a cloud-based platform that offers a range of services for government agencies and enterprises, aimed at modernising organisational processes. At SOCO, our team brings extensive experience in designing and implementing ServiceNow solutions in large-scale environments, helping organisations map requirements to corresponding ServiceNow capabilities, delivering high-level solutions to meet desired outcomes.

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ServiceNow - Unify user experience across your organisation

Get what you want, when you need it! If you’re struggling to make sense of scattered data across systems and vendors, facing operational hurdles, or seeking to enhance customer experience and organisational agility, our ServiceNow team is here to help. Our team excels in optimising business processes through streamlining, automation, and seamless integration with existing technology landscapes. With a security-first approach honed through successful projects for Defence and National Security clients, we ensure your processes are efficient and secure.

Four key areas of ServiceNow where our team specialises

ServiceNow Asset management
IT Asset Management (ITAM)

Optimise technology use and spend over the full IT asset lifecycle

Take full control of your hardware, software, and cloud assets using our unified platform, which empowers modernised and automated workflows throughout your IT asset lifecycle. Achieve financial control by effectively managing costs and reducing licensing and leasing risks. Customise the ERP platform to precisely match your needs, effortlessly adding or removing components as required.

The featured products, apps and capabilities for IT Asset Management (ITAM) are:

  • Software Asset Management
  • Enterprise Asset Management
  • Hardware Asset Management
  • SaaS License Management
  • Asset Management Executive Dashboard
  • Asset Onboarding and Offboarding
  • Contract and Renewal Management
  • Cloud Cost Management
ServiceNow IT Operations Management
IT Operations Management

Deliver proactive digital operations with AIOps.

Our IT Operations Management (ITOM) ensures 24/7 digital service reliability. Gain comprehensive visibility across on-premises and cloud environments to plan, track, and secure your cloud implementation with ease. Break down silos, automate processes, and enhance efficiency through AIOps and machine learning for continuous improvement in IT operations.

Key applications and capabilities for IT Operations Management:

  • Now Assist for ITOM – help operators triage alerts faster and more accurately with Generative AI
  • Discovery – get a holistic view of our operations footprint across on-premises data centers and cloud
  • Service mapping
  • Certificate management
  • Firewall audits and reporting
  • Service Graph Connectors
  • Configuration Management Database (CMDB)
  • Agent Client Collector – adopt and extend community monitoring checks to develop events and metrics
  • Event Management
  • Health log analytics
  • Cloud Accelerate
ServiceNow Strategic Portfolio Management
Strategic Portfolio Management

Gain insights to move from strategy to business outcomes.

Streamline your organisation’s operations with Strategic Portfolio Management (SPM), aligning teams to deliver key outcomes effortlessly. Plan, track, and adapt value delivery across different approaches quickly and decisively. Give your team the flexibility to choose how they work while maintaining centralised control over funding, governance, and management.Access search from any screen.

SPM groups key applications and capabilities into packages that can scale with you as your needs change.

  • Now Assist with SPM – break down barriers with generative AI to deliver customer value quickly
  • Strategic Planning and Scenario Planning
  • Investment Funding
  • Agile Development
  • Scaled Agile Framework (SAFe)
  • Project Portfolio, Demand, Collaborative Work, Resource, Innovation, Digital Portfolio, and Release Management
  • Predictive Intelligence
  • Virtual Agent
  • Process Mining
  • Performance Analytics
ServiceNow Asset management
Integrated Risk Management (IRM)

Make risk-informed decisions while improving business resilience.

Enhance your organisation’s capabilities with Integrated Risk Management (IRM), offering real-time intelligence to improve visibility and inform risk-related decisions effectively. Automate workflows to boost productivity and cut costs while supporting governance, risk, and compliance strategies. Connect frontline users and GRC teams seamlessly on one platform for frictionless experiences. Share accurate data to support internal audits effectively.

IRM groups key applications and capabilities into packages that can scale with you as your needs change.

  • Policy and compliance and operational risk management
  • Continuous authorisation and monitoring
  • Operational resilience, regulatory change and audit management
  • Use Case Accelerators
  • Performance Analytics
  • Employee center
  • Virtual Agent
  • Predictive Intelligence

Our clients

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Case study

Australian Federal Government

ServiceNow Implementation for High-Level Data Security and Modern Project Management.

Our client is an Australian Federal Government department that needed to develop a modern platform with the highest PROTECTED-level data security to manage over 250 active projects, replacing their existing legacy project management solution, which was no longer supported. Given the complexities of the systems and the organisation’s size, our team recommended an initial High-Level Design using ServiceNow, integrating Strategic Portfolio Management (SPM) and Integrated Risk Management (IRM). This approach allowed the organisation to witness its capabilities in real-world scenarios before proceeding with full implementation.

The successful pilot deployment and user testing demonstrated ServiceNow’s suitability as a replacement platform for our client. By showcasing its capabilities in real-world scenarios, we validated ServiceNow’s ability to meet the organisation’s requirements as a secure and modern project management platform.

As a result, we were authorised to proceed with production deployment. By transitioning to ServiceNow, our client anticipates achieving greater agility, scalability, and overall effectiveness in managing their project portfolio and operational workflows.

Jules.
Defence & National
Security Team.

Choose a vendor with a proven track record in ServiceNow implementation. Contact us today for a consultation or request a demo