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Solutions   /  Support

Support

Technical support services for Microsoft solutions

SOCO’s experienced support team is here to provide you the opportunity to get the most out of your Microsoft ecosystem – providing the peace of mind that your business platform is being developed and maintained in line with best practices and is supported to ensure maximum performance and value to the business.

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Support services

Our support services address a wide range of issues that you may face during your Microsoft journey. At a high level these services include:

Dynamics 365 and Microsoft 365 SOS
Disaster recovery and business continuity planning for your Microsoft environments and solutions, exactly when you need it.

SharePoint health check

Analysis of your SharePoint configuration, and performance review – the output of which is a report and action plan to resolve any immediate issues and incorporate governance best practices.

Consulting and enhancements
Governance, strategy and advice, customisations, configurations, installations, training and more. Use SOCO’s Drive. managed support to continuously improve your IT environments. and delight your end users.
Support options

Monthly Drive. Managed IT Support

Microsoft 365 support when you need it. SOCO’s Service Level Agreement offers a dedicated, experienced managed IT support team to handle your systems at a predictable monthly rate. Our services include proactive monitoring, patching, upgrades, enhancements, and resolution of level 2 and 3 issues, ensuring quality interaction with Australian-based end-users—from front-end functionality support to resolving complex issues.

24-Hour Flexible Support (3 Months)

Access 24 hours of flexible support within a 3-month period. This includes, but not limited to:

  • Supporting your Microsoft platform and applications in the event of an error or failure
  • Availability of proactive and reactive support for the entire platform, from the application layer to custom solutions
  • Enhancing your solution and ensuring it aligns with market and business changes

Use your support hours as needed, whether for resolving issues or improving your systems.

40-Hour Flexible Support (6 Months)

Access 40 hours of flexible support over a 6-month period, provided by our expert team at SOCO. Similar to the 24 hours of flexible support agreement, you and your team can utilise our support hours as needed, whether for resolving issues or enhancing your systems.

All support is 100% Australian-based, with our expert team available 8am-5pm Monday-Friday AEST. Of course, we understand that issues can arise on weekends and public holidays. We will do our best to provide support as needed, making every effort to assist within the constraints of these periods.