Activities include proactive monitoring, patching, upgrades, enhancements and level 2 and 3 issue resolution with quality, Australian based end-user interaction. From front-end functionality support through to complex issue resolution.
Solutions > Support
Technical support services for Microsoft solutions
SOCO’s experienced support team is here to provide you with the custom support you need, when you need it. Choose from a range of options to sustain and enhance your workplace and drive value realisation.
Dynamics 365 and Microsoft 365 SOS
Disaster recovery and business continuity planning for your Microsoft environments and solutions, exactly when you need it.
SharePoint farm health check
Analysis of your SharePoint farm configuration, and performance review – the output of which is a report and action plan to resolve any immediate issues and incorporate governance best practices.
Consulting and enhancements
Governance, strategy and advice, customisations, configurations, installations, training and more. Use SOCO’s Drive. managed support to continuously improve your IT environments. and delight your end users.
Drive. managed support
M365 support when you need it. SOCO’s managed support agreement provides Service Level Agreements and a friendly, experienced support team to care for your systems within a predictable monthly rate.
No fixed monthly contract, pre-paid support hours to be used when needed. This option does not offer the Service Level Agreements provided by Drive. Managed support.
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